REFUNDS AND COMPLAINTS

1. You may make a complaint or request a refund from Jack Satay’s Bar.

2. According to Australian Consumer Law (ACL), Jack’s Satay Bar is not required to provide a refund or replacement if you change your mind or make a wrong decision in respect of any purchase of a Product.

3. In the event that an ordered item is not available or unable to fulfil, we will attempt  to notify you by contacting the phone number/ email address provided at the  time the order was made to arrange an agreeable alternative or a full refund.

4. We will manage requests for refunds per Jack’s Satay Bar Policy and the Australian  Consumer Law.

5. You can choose a refund or exchange if an item:

• Is significantly different from the description or sample upon ordering

• Is unsafe/ unfit for consumption

• Has not been supplied​

6. To obtain a refund or replacement, please return your meal to Jack’s Satay Bar or call us (XXX) immediately, with your details and explain the basis of your refund request. If dining in, please ask to speak with the Manager.

7. The agreed amount will be refunded to you in cash or onto your credit card subject to the payment method used in the original transaction. Any store credit, if requested/agreed by you and Jack’s Satay Bar.

8. All claims must be made within a reasonable time from the time of receipt.

9. This section is not intended to exclude, restrict, or modify any of your consumer guarantee rights under the Competition and Consumer Act (Cth) and corresponding provisions of State or Territory Legislation.