REFUNDS AND COMPLAINTS
WA KAZOKU EATERIES TRADING (Jack's Satay Bar)
ABN: 18 642 195 408
1. You may make a complaint or request a refund from Jack Satay’s Bar.
2. According to Australian Consumer Law (ACL), Jack’s Satay Bar is not required to provide a refund or replacement if you change your mind or make a wrong decision in respect of any purchase of a Product.
3. In the event that an ordered item is not available or unable to fulfil, we will attempt to notify you by contacting the phone number/ email address provided at the time the order was made to arrange an agreeable alternative or a full refund.
4. We will manage requests for refunds per Jack’s Satay Bar Policy and the Australian Consumer Law.
5. You can choose a refund or exchange if an item:
Is significantly different from the description or sample upon ordering
Is unsafe/ unfit for consumption
Has not been supplied